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For as long as I can remember the term customer service has annoyed me immensely within quality...
At the Scottish Quality Management Centre, we have always been enthusiastic about praising...
Finland's education system has earned global acclaim for its innovative practices and nurturing a...
Internal staff training is not for everyone, because to do it efficiently and effectively takes...
ISO 9001:2015 formally adopts a more risk-based approach to Quality management. In this 3rd...
The thing about auditing is that it takes a confident auditor to do it well; by which I mean to do...
Part 2 of Karen MacKenzie's series: 'The thing about auditing...' (catch up on part 1). Today,...