SQMC's own Quality Manager, Karen MacKenzie, sums up the key changes between ISO 9001:2008 and ISO 9001:2015. Part 1 (of 2).
I've been very impressed by our newest overseas client, Stock Spirit Group, of Poland. Not only did their 9 trainees pass their IRCA certified ISO 9001 Lead Auditor training course first time, earlier this month; but they all did so using English as their 2nd or 3rd languages. This is no mean feat, as anyone who has sat what is a very advanced-level external auditing theory examination will tell you!
The thing about auditing is that it takes a confident auditor to do it well; by which I mean to do it professionally and to keep control of the audit at all times. But before I discuss that aspect of auditing, let me do what the philosophers do at the start of a discussion and ‘define my terms’...
The thing about auditing is that it is risk-based. We audit what is important – what poses the greatest risk to the organisation. Just as you would at home in carrying out checks last thing at night, you check the most important areas – the areas of highest risk: the front door, the back door, the windows, that the electrics are switched off.
The long anticipated Final Draft (FDIS) of the new ISO 9001:2015 International Standard was finally published on Friday. Chair of the ISO subcommittee revising the standard, Nigel Croft, commented on whether there were any major changes in this latest development:
I discovered that I am in the habit of starting sentences with this phrase, ‘the thing about auditing….’
I use it when I’m auditing, I use it when I’m training auditors, and I use it when I’m working as a consultant implementing ISO management systems.
Where would we be without Standards? In the UK and across much of Europe we often complain about the standard of products or services – but at least we know, or should do, that there are governmental and organisational Standards in place to guarantee a certain level of Quality and safety.