Have you noticed how – as customers – we are becoming more and more accustomed to making online purchases after first receiving a more tailored sales process?
Inbound marketing specialist and founder of Adonis Media, Derek Buntin, joined the Scottish Quality Management Centre (SQMC) this month in the capacity of Associate Digital Marketing Consultant.
I've been very impressed by our newest overseas client, Stock Spirit Group, of Poland. Not only did their 9 trainees pass their IRCA certified ISO 9001 Lead Auditor training course first time, earlier this month; but they all did so using English as their 2nd or 3rd languages. This is no mean feat, as anyone who has sat what is a very advanced-level external auditing theory examination will tell you!
The thing about auditing is that it takes a confident auditor to do it well; by which I mean to do it professionally and to keep control of the audit at all times. But before I discuss that aspect of auditing, let me do what the philosophers do at the start of a discussion and ‘define my terms’...
The thing about auditing is that it is risk-based. We audit what is important – what poses the greatest risk to the organisation. Just as you would at home in carrying out checks last thing at night, you check the most important areas – the areas of highest risk: the front door, the back door, the windows, that the electrics are switched off.
The long anticipated Final Draft (FDIS) of the new ISO 9001:2015 International Standard was finally published on Friday. Chair of the ISO subcommittee revising the standard, Nigel Croft, commented on whether there were any major changes in this latest development: