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Media Centre and Publications

Search our archives for ISO case studies, news and editorial articles published by the Scottish Quality Management Centre.

ISO 9001 Q & A - What is the difference between 'records' and 'documents'? (video)

One of the issues we've found that newcomers to Quality Management Systems struggle with is the difference between documents and records. The new ISO 9001:2015 Standard should help with this. From now on, both are combined under the term "documented information", meaning two separate procedures are no longer required.

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ISO 9001 Q & A - Is calibration important in ISO 9001? (video)

With ISO 9001:2015 finally now published as a 'full ISO' by the British Standards Institute, SQMC's Ron Rivans explains the Standard's relevance and application in respect to calibration, which comes under clause 7.6 of ISO 9001:2008 (or clause 7.1.5 of ISO 9001:2015).

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Release date for ISO 9001:2015 (the full ISO)

The Scottish Quality Management Centre (SQMC) understand that ISO 9001:2015 will finally be released as a 'full ISO' by the British Standards Institute tomorrow (23/09/15).

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Enterprising Customer Care

We hear a lot about 'Customer Care', or rather the lack of it, so I am pleased to report on an experience my wife & I encountered recently, incognito!

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Scotland's first IRCA 9001 Transition course hailed a success

The Scottish Quality Management Centre (SQMC) yesterday hosted the first internationally accredited ISO 9001:2015 Auditor Transition course in the country, at its Dunfermline headquarters.

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Calibration advice

Since I became involved in Quality and Environmental Management I have been asked about calibration and whether it is necessary, no matter whether it was in semi-conductor, high volume ink jet cartridge, printer manufacturing or building and construction works.

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5 customer-focused advancements to consider for your company website

Have you noticed how – as customers – we are becoming more and more accustomed to making online purchases after first receiving a more tailored sales process?

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SQMC welcome e-business guru Derek Buntin to the team

Inbound marketing specialist and founder of Adonis Media, Derek Buntin, joined the Scottish Quality Management Centre (SQMC) this month in the capacity of Associate Digital Marketing Consultant.

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ISO 9001:2015 - 5 More Changes to Look Out For!

Part 2 (of 2) of Karen MacKenzie's summary of key changes to ISO 9001 in 2015. Catch the first five changes here.

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ISO 9001:2015 - 5 Key Changes You Need to Know About!

SQMC's own Quality Manager, Karen MacKenzie, sums up the key changes between ISO 9001:2008 and ISO 9001:2015. Part 1 (of 2).  

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