We hear a lot about 'Customer Care', or rather the lack of it, so I am pleased to report on an experience my wife & I encountered recently, incognito!
The Scottish Quality Management Centre (SQMC) yesterday hosted the first internationally accredited ISO 9001:2015 Auditor Transition course in the country, at its Dunfermline headquarters.
Since I became involved in Quality and Environmental Management I have been asked about calibration and whether it is necessary, no matter whether it was in semi-conductor, high volume ink jet cartridge, printer manufacturing or building and construction works.
Inbound marketing specialist and founder of Adonis Media, Derek Buntin, joined the Scottish Quality Management Centre (SQMC) this month in the capacity of Associate Digital Marketing Consultant.
I've been very impressed by our newest overseas client, Stock Spirit Group, of Poland. Not only did their 9 trainees pass their IRCA certified ISO 9001 Lead Auditor training course first time, earlier this month; but they all did so using English as their 2nd or 3rd languages. This is no mean feat, as anyone who has sat what is a very advanced-level external auditing theory examination will tell you!
The thing about auditing is that it takes a confident auditor to do it well; by which I mean to do it professionally and to keep control of the audit at all times. But before I discuss that aspect of auditing, let me do what the philosophers do at the start of a discussion and ‘define my terms’...