While the EFQM Excellence Model goes above and beyond the realms of ISO 9001:2015, there is a huge commercial advantage in attaining both.
Following the decision taken by the United Kingdom to exit the European Community during the EU referendum on the 23rd June 2016, SQMC would like to keep its clients informed as to how this may affect all the management system standards we all work with, such as BS EN ISO 9001 and many others.
In this series (which can be read as one, or as standalone articles), I’ve tackled the subject of the actions organisations can take to actualise the Management Principle Number 1 – Customer Focus (“the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”). So far, we’ve examined businesses operating in the travel, tourism and hotelier industries. But today, the organisation I'm focussing on is my own: the Scottish Quality Management Centre (SQMC). And the action I shall focus on is:
In this series of articles, I've been taking a break from my role as SQMC’s own QA Manager, and from Quality Assurance and international management systems consultancy and auditing duties in general. I've been taking some of my positive experiences and using them as real life examples of how certain organisations act to meet the Management Principles which sit behind the systems.
In this 2nd installment of my series examining how to get it right with customer-related processes, we'll look at 'Fungarian' - a small team of language, history, arts and geography teachers dedicated to sharing the best Hungarian culture with travelers and visitors to Hungary.
Today begins a new series of articles in which I’m going to highlight some of the actions that organisations can take to meet the requirements of the ISO 9001:2015 international standard and its customer-related processes. Then I’ll provide the evidence of these being met from my own personal experiences. Importantly, though, for you as an SQMC Insight Column reader, I’ll be doing so with my “auditor’s hat” on (albeit slightly tipped back, since I was on holiday!).