---
title: How to get started using ISO 9001:2015 | SQMC Library.
description: Read Karen MacKenzie's casual, plain-English, and easy-to-understand guidance on how to get started using the ISO 9001 Quality Management Standard at work.
image: https://www.sqmc.co.uk/hubfs/blog-advice-featured-image-2.png
---

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 May 5, 2022

# How to get started with ISO 9001:2015

![Picture of Karen MacKenzie](https://www.sqmc.co.uk/hs-fs/hubfs/karen.png?width=50&name=karen.png)    Karen MacKenzie  ·   3 minute read

OK, so ISO 9001:2015 is really here, and becoming well established. As a UKAS Certificating Body Auditor, a Management Systems Consultant and a trainer of auditors to IRCA approved level, I’ve had a fair amount of involvement with it, particularly drawing up transition plans for companies.

This has made me aware of the need for someone just to say: “what are the main things we have to do, and what’s involved in them?” So here’s a starter for 10. Bear in mind this is not the absolute in transition requirements, but it will give you a good start.

**Firstly, start looking at the context of your organisation:** what sphere does it operate in? Are you in the car manufacturing industry, or in the window replacement industry? Or the training and development industry?

**What might impact on your business:** change of government? Stakeholder withdrawal of funds/support? Environmental or Health and Safety legislation? A lack of competent staff? Competitors developing new products and leaving you behind?

![scottish-parliament](https://www.sqmc.co.uk/hubfs/Imported_Blog_Media/scottish-parliament.jpg)

###### ***Hollyrood, Edinburgh.** Would a change of governement affect your business reality?*

And **what are the internal and external influences on the business?** Some will be the same as I’ve just mentioned, but also there are things like lack of succession planning; increase in logistical delivery costs; etc.

Start working on this at Senior Management level because your quality management system (which is really a business management system) is going to carry you through this whole process.

So when you appreciate your sphere, and understand your business’s determining influencers, you will see clearly the impact all this has on business goals, direction, and then on Quality objectives.

For instance, if you’re setting a business objective to increase sales by 5%, some Quality objectives must go with it, such as achieving the increase with zero defects or no increase in re-work. Or, perhaps achieving your goal within the same timeframe, but with fewer non-conformances.

You can then start looking at risks in relation to all of this. If – within the newly-identified context of your organisation – you want to set a goal to increase sales by 5%, what would the risks be? What are the views of the shareholders – will they support this? Can you afford it? Are you geared up for it? Do you have sufficient numbers of trained personnel, equipment, tools, logistical support, etc. to achieve it? Will it impact on other areas of the business?

 

> "When you appreciate your sphere, and understand your business’s determining influencers, you will see clearly the impact all this has on business goals, direction, and then on Quality objectives."

 

This will take you to determining the roles, responsibilities, resources, process methodologies, monitoring and measuring activities, inspections, checks and balances you need to keep tight control of the processes to see if they deliver the 5% increase efficiently and effectively.

One measure of control that you’ll need to tighten up on is any externally-supplied product or service of subcontract activity. As any of these feed into your end product or service, you are obliged to set the control measures on these externally-sourced goods or services, to ensure they are delivered in accordance with your management system and your agreement with the customer. So there’s no harm in doing a ‘root and branch’ review of these activities, and getting them up to scratch.

Another area to have a good look at is your [internal audit](https://www.sqmc.co.uk/training/quality-assurance-courses/iso-9001-internal-auditor-training-course) process. Is is based on the areas of most importance? The high-risk areas where issues occur, be they complaints, non-conformances, credit notes issued, re-work, high scrap levels, etc. (of course you need to be monitoring and measuring to know this!) So these areas should be up for audit much more frequently than others, and the audit programme should be ever-changing in accordance with what is raising its head as important at any given time. Those areas that have had ‘importance status’ will fall away as corrective action kicks in and they recede into the background.

Obviously, there is a lot more, but I suggest if you get started on these, you’ll be well on your way.

However, if you find this too daunting and would like some support, then don’t hesitate to [get in touch](https://www.sqmc.co.uk/contact) with me or my fellow [consultants](https://www.sqmc.co.uk/about/staff-profiles) at SQMC for on-site or remote support. I’ve just been working with a client in Dubai by telephone. Among other things we exchanged news that he was feeling the cold at 25 degrees Celcius, whilst I was suffering the tropical ‘balminess’ of Scotland’s 4 degrees!

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  "description" : "The Scottish Quality Management Centre (SQMC) provides accredited ISO and QHSE training courses, consultancy, and auditing services across Scotland and online. Established in 1989, SQMC has trained professionals in more than 80 countries and is recognised for its award-winning, learner-focused approach.",
  "foundingDate" : "1989",
  "knowsAbout" : [ "ISO 9001 training", "ISO 14001 training", "ISO 45001 training", "ISO 50001 training", "ISO 42001 training", "ISO 27001 training", "ISO 22000 training", "ISO 22301 training", "AS 9100 training", "IATF 16949 training", "QHSE management systems", "IRCA certified auditor training", "ISO consultancy", "environmental management training", "occupational health and safety courses", "quality management systems", "information security management systems", "aerospace and defence quality" ],
  "location" : [ {
    "@type" : "Place",
    "address" : {
      "@type" : "PostalAddress",
      "addressCountry" : "GB",
      "addressLocality" : "Glasgow",
      "addressRegion" : "Scotland",
      "postalCode" : "G2 1BP",
      "streetAddress" : "Suite 2/3, 2nd Floor, 48 West George Street"
    },
    "name" : "Registered Office"
  }, {
    "@id" : "https://www.sqmc.co.uk/#carnegie",
    "@type" : "Place",
    "address" : {
      "@type" : "PostalAddress",
      "addressCountry" : "GB",
      "addressLocality" : "Dunfermline",
      "addressRegion" : "Scotland",
      "postalCode" : "KY11 8SJ",
      "streetAddress" : "Calaiswood Crescent"
    },
    "description" : "Primary training venue for SQMC courses, located in Fife College's Dunfermline Learning Campus.",
    "name" : "Carnegie Conference and Events Centre"
  }, {
    "@type" : "Place",
    "additionalProperty" : [ {
      "@type" : "PropertyValue",
      "name" : "byAppointmentOnly",
      "value" : "true"
    }, {
      "@type" : "PropertyValue",
      "name" : "isStaffed",
      "value" : "false"
    } ],
    "address" : {
      "@type" : "PostalAddress",
      "addressCountry" : "GB",
      "addressLocality" : "Aberdeen",
      "addressRegion" : "Scotland",
      "postalCode" : "AB15 4YD",
      "streetAddress" : "7 Queen's Gardens"
    },
    "description" : "By-appointment training venue and mailing point for SQMC courses in the North East of Scotland. Sessions typically held in the boardroom at this address when scheduled.",
    "name" : "SQMC – Aberdeen (Queen’s Gardens)"
  } ],
  "logo" : "https://www.sqmc.co.uk/wp-content/uploads/2024/01/SQMC-Logo.png",
  "name" : "Scottish Quality Management Centre",
  "sameAs" : [ "https://www.linkedin.com/company/sqmc", "https://www.facebook.com/sqmc", "https://www.instagram.com/sqmc_training", "https://x.com/SQMC_Training" ],
  "slogan" : "Training Quality Professionals Since 1989",
  "url" : "https://www.sqmc.co.uk"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://www.sqmc.co.uk/#website",
  "@type" : "WebSite",
  "name" : "SQMC – Scottish Quality Management Centre",
  "potentialAction" : {
    "@type" : "SearchAction",
    "query-input" : "required name=search_term_string",
    "target" : "https://www.sqmc.co.uk/?s={search_term_string}"
  },
  "url" : "https://www.sqmc.co.uk"
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Organization",
    "name" : "Scottish Quality Management Centre"
  },
  "dateModified" : "2023-07-04",
  "datePublished" : "2022-05-05",
  "description" : "",
  "headline" : "",
  "inLanguage" : "en-GB",
  "isPartOf" : {
    "@id" : "https://www.sqmc.co.uk/news#blog"
  },
  "mainEntityOfPage" : {
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    "@type" : "WebPage"
  },
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    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://www.sqmc.co.uk/wp-content/uploads/2024/01/SQMC-Logo.png"
    },
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  }
}
```