Management Review is a process found in clause 5.6.1 of ISO 9001:2008. Chairman of the Chartered Quality Institute West of Scotland branch, Ron Rivans, explains the purpose of this process, who it involves, and the benefits of it to the practical value of your organisation's Quality Management System.
Annex SL text does not include a clause giving specific requirements for "preventive action‟. This is because one of the key purposes of a formal management system is to act as a preventive tool.
ISO 9001:2008 promoted the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system. This proposed revision to the standard makes this more explicit by including clause 4.4.2 Process approach – specifying requirements considered essential to the adoption of a process approach.
Annex SL has introduced two new clauses relating to the context of the organisation, 4.1 Understanding the organization and its context and 4.2 Understanding the needs and expectations of interested parties.
Together these clauses require the organisation to determine the issues and requirements that can impact on the planning of the quality management system and can be used as an input into the development of the quality management system.
Clause 7.5.2 of ISO 9001:2008 is commonly misunderstood. SQMC's Ron Rivans explains it simple terms, giving practical examples of how it applies.
Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.
Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.
ISO/IEC Directives, Part 1, Consolidated ISO Supplement, 2013, Annex SL, Appendix 2 sets out the high level structure, identical core text and common terms and core definitions that are to form, when possible, the nucleus of future and revised management system standards such as ISO 9001.
With rising UK unemployment and confidence in the British marketplace remaining low, one Fife-based company is defying the analysts by thriving at a time when many businesses are struggling.
UPDATE! New ISO/CD 9001 (2013), just published June 3rd, has a surprise in store for many – the 8 Quality Management Principles have been reduced to only SEVEN! (in Annex A). What is missing? The “System Approach to Management”. Keep an eye on this blog for our comments and tips for the future of ISO 9001.