Clause 7.5.2 of ISO 9001:2008 is commonly misunderstood. SQMC's Ron Rivans explains it simple terms, giving practical examples of how it applies. 

Redrafting to make the standard more generic and more easily applicable by service industries.

Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when  ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific  briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.

Redrafting to make the standard more generic and more easily applicable by service industries.

Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when  ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific  briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.

ISO/IEC Directives, Part 1, Consolidated ISO Supplement, 2013, Annex SL, Appendix 2 sets out the high level  structure, identical core text and common terms and core definitions that are to form, when possible, the nucleus of future and revised management system standards such as ISO 9001.

With rising UK unemployment and confidence in the British marketplace remaining low, one Fife-based company is defying the analysts by thriving at a time when many businesses are struggling.

UPDATE! New ISO/CD 9001 (2013), just published June 3^rd, has a surprise in store for many – the 8 Quality Management Principles have been reduced to only SEVEN! (in Annex A).   What is missing?  The “System Approach to Management”.   Keep an eye on this blog for our comments and tips for the future of ISO 9001.

Our ISO 9001 related question for May was "how can you control your suppliers?", as per Clause 4.1 of ISO 9001:2008.

An Invitation from the Chartered Quality Institute, West Of Scotland Branch:

The final meeting of our 2012-13 Session is on Thursday of next week, when Andrew Ralston, Director Of IT Services at Wolfson Microelectronics will talk to us about ISO/IEC 27001:2005, "Information Security Management" and its importance in preserving the integrity, security and retrievability of information assets held by a company, whether owned by the company or relating to its clients; he will also lead us through his company's journey to implementation of an ISO/IEC27001 system.

Well worth a 3-minute boost to your morale!

How many of us use our own ‘personal devices’ for work purposes? Included within that term are items such as smartphones, laptops, tablets etc. I guess the answer would be ‘quite a lot of us’ and a recent survey commissioned by the ICO (Information Commissioner’s Office suggests that many employers haven’t really grasped the significance of this and the relationship to the Data Protection Act.