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Media Centre and Publications

Search our archives for ISO case studies, news and editorial articles published by the Scottish Quality Management Centre.

Associate Consultant positions opening at SQMC

A combination of our continuing growth nationwide and retirement of some current SQMC associates means several opportunities have arisen for dynamic, experienced, highly ethical and progressively-minded ISO consultants to join our team of approved suppliers.

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What does Quality really mean?

What does Quality really mean and why is it relevant to me and my business?

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ISO 9001 Q & A: "What is 'Management Review'?"

Management Review is a process found in clause 5.6.1 of ISO 9001:2008. Chairman of the Chartered Quality Institute West of Scotland branch, Ron Rivans, explains the purpose of this process, who it involves, and the benefits of it to the practical value of your organisation's Quality Management System.

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ISO 9001:2015 - Significant Changes (Part 5)

Risk and Preventive Action

Annex SL text does not include a clause giving specific requirements for "preventive action‟. This is because one of the key purposes of a formal management system is to act as a preventive tool.

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ISO 9001:2015 - Significant Changes (Part 4)

Process approach

ISO 9001:2008 promoted the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system. This proposed revision to the standard makes this more explicit by including clause 4.4.2 Process approach – specifying requirements considered essential to the adoption of a process approach.


ISO 9001:2015 - Significant Changes (Part 3)

Context of the organisation

Annex SL has introduced two new clauses relating to the context of the organisation, 4.1 Understanding the organization and its context and 4.2 Understanding the needs and expectations of interested parties.   

Together these clauses require the organisation to determine the issues and requirements that can impact on the planning of the quality management system and can be used as an input into the development of the quality management system.

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ISO 9001 Q & A: "What does 'Validation of Processes' mean?"

Clause 7.5.2 of ISO 9001:2008 is commonly misunderstood. SQMC's Ron Rivans explains it simple terms, giving practical examples of how it applies. 

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ISO 9001:2015 - Significant Changes (Part 2)

Redrafting to make the standard more generic and more easily applicable by service industries.

Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when  ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific  briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.

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ISO 9001:2015 - Significant Changes mooted by the CD9001

Redrafting to make the standard more generic and more easily applicable by service industries.

Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when  ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific  briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.

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ISO 9001:2015 - Annex SL’s influence on revised Standards

ISO/IEC Directives, Part 1, Consolidated ISO Supplement, 2013, Annex SL, Appendix 2 sets out the high level  structure, identical core text and common terms and core definitions that are to form, when possible, the nucleus of future and revised management system standards such as ISO 9001.

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