Media Centre and Publications

Search our archives for ISO case studies, news and editorial articles published by the Scottish Quality Management Centre.

News Release: June 2013

With rising UK unemployment and confidence in the British marketplace remaining low, one Fife-based company is defying the analysts by thriving at a time when many businesses are struggling.

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ISO 9001 Principle Removed

UPDATE! New ISO/CD 9001 (2013), just published June 3rd, has a surprise in store for many – the 8 Quality Management Principles have been reduced to only SEVEN! (in Annex A).   What is missing?  The “System Approach to Management”.   Keep an eye on this blog for our comments and tips for the future of ISO 9001.

ISO 9001 Q & A: "How do you control your suppliers?"

Our ISO 9001 related question for May was "how can you control your suppliers?", as per Clause 4.1 of ISO 9001:2008.

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CQI Meeting: April 2013 (Glasgow)

An Invitation from the Chartered Quality Institute, West Of Scotland Branch:

The final meeting of our 2012-13 Session is on Thursday of next week, when Andrew Ralston, Director Of IT Services at Wolfson Microelectronics will talk to us about ISO/IEC 27001:2005, "Information Security Management" and its importance in preserving the integrity, security and retrievability of information assets held by a company, whether owned by the company or relating to its clients; he will also lead us through his company's journey to implementation of an ISO/IEC27001 system.

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So God made a Quality Manager

Well worth a 3-minute boost to your morale!

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Care of Customer Property - A New Angle?

How many of us use our own ‘personal devices’ for work purposes? Included within that term are items such as smartphones, laptops, tablets etc. I guess the answer would be ‘quite a lot of us’ and a recent survey commissioned by the ICO (Information Commissioner’s Office suggests that many employers haven’t really grasped the significance of this and the relationship to the Data Protection Act.

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Data Protection and ISO 9001

One of the key changes to the ISO 9001 standard when it was up-issued in 2008 was the inclusion of personal data within the context of ‘customer property’ (clause 7.5.4).  That clause requires ‘organisations to exercise care with customer property whilst it is under the organisation’s control or being used by the organisation’.  The change was welcomed by many after some very well publicised ‘lap top left on train’ incidents.

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The value of internal and external quality assessments

Significant numbers of senior managers are not interested in internal company audits of their quality management systems – even though they can be hugely valuable in identifying potential business improvements.

That was the surprising result of a survey carried out when it was revealed that 30 per cent of senior managers are indifferent or negative to their own in-house audits.

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Can anyone be an auditor?

There are two enlightening documents which ensure that we don't leave judging the character of an auditor to chance, or personal opinion: the international standards ISO 19011:2011 and ISO 17021:2015.

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