--- title: SQMC Quality Policy description: Read SQMC's Quality Policy here. Learn how we use ISO's 7 Management Principles to ensure continuous improvement and strong client partnerships. image: https://www.sqmc.co.uk/hubfs/blog-notice-featured-image.png --- [Skip to content](https://www.sqmc.co.uk/news/quality-policy#main-content) This is a search field with an auto-suggest feature attached. 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That’s why we: - **Keep improving** – We regularly review and refine what we do, making sure our training and consultancy services stay relevant, effective, and engaging. - **Meet the rules that matter** – We comply with all legal (e.g., Health & Safety at Work Act),regulatory(e.g., GDPR), andindustry requirements(e.g.CQI & IRCA accreditation), so our clients can trust what they learn with us. - **Set and aim for real goals** – We use our Quality Management System (QMS) to track progress, set clear objectives, and measure how well we’re doing. - **Make sure everyone gets it** – Our team understands this policy, applies it in their work, and plays a part in keeping our standards high. It's readily available on our company website. **Here’s how we put it into action:** 1. **Customer Focus** – *We tailor our training and consultancy to meet the unique needs of every client, ensuring practical, high-impact solutions that exceed expectations.* 2. **Leadership** – *We lead by example, seeking to inject our own high standards into the organisations we support through ethical conduct, continuous improvement, and accountability.* 3. **Engagement of People** – *We invest in our team, valuing their skills, well-being, and families. By recognising their contributions and loyalty, we cultivate strong camaraderie and lasting commitment to our mission and customers.* 4. **Process Approach** – *We apply logical, structured methods—guided by Deming’s PDCA cycle—to ensure consistency, effectiveness, and continual improvement in everything we do.* 5. **Improvement** – *We refine our services through customer and colleague feedback, industry developments, and technological advancements. By embracing innovation and learning, we ensure our QHSE services remain relevant and effective.* 6. **Evidence-Based Decision Making** – *We strive to use data, insights, and best practices to guide improvements, while balancing experience and sound judgment when required.* 7. **Relationship Management** – *We build lasting partnerships through a personal, down-to-earth approach. Many of our students become lifelong colleagues, and some even return as tutors, continuing the cycle of excellence. By staying accessible and invested in people’s careers, we support mutual success far beyond the classroom.*   ---   SQMC Quality Policy (version 2.1) Authorised on 11th March 2025, by: Kenny Hannah, SQMC Director of Operations.   ---   Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://www.sqmc.co.uk/news/quality-policy) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://www.sqmc.co.uk/news/quality-policy) [twitter icon](https://twitter.com/intent/tweet?url=https://www.sqmc.co.uk/news/quality-policy) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://www.sqmc.co.uk/news/quality-policy) [envelope icon](mailto:?body=https://www.sqmc.co.uk/news/quality-policy) ## Randomly generated from the archives... [![tools](https://www.sqmc.co.uk/hubfs/blog-tools-featured-image.png)](https://www.sqmc.co.uk/news/blog/iso-9001-audit-checklist) #### [Free ISO 9001 Audit Checklist](https://www.sqmc.co.uk/news/blog/iso-9001-audit-checklist) [![](https://www.sqmc.co.uk/hubfs/blog-advice-featured-image-2.png)](https://www.sqmc.co.uk/news/blog/iso-9001-q-a-what-are-processes-and-why-should-auditors-identify-them-2) #### [ISO 9001 Q & A - Is calibration important in ISO 9001? (video)](https://www.sqmc.co.uk/news/blog/iso-9001-q-a-what-are-processes-and-why-should-auditors-identify-them-2) [![joining instructions](https://www.sqmc.co.uk/hubfs/blog-joining-instructions-featured-image.png)](https://www.sqmc.co.uk/news/aberdeen-qf) [joining instructions](https://www.sqmc.co.uk/news/tag/joining-instructions) #### [Join your ISO 9001 Awareness course at the Atholl Hotel, Aberdeen.](https://www.sqmc.co.uk/news/aberdeen-qf) [![Learn. Quality. Simply.](https://www.sqmc.co.uk/hs-fs/hubfs/SQMC-logo-white.png?width=220&height=74&name=SQMC-logo-white.png "Learn. Quality. Simply.")](https://www.sqmc.co.uk) Call our friendly advisors during UK office hours: **0333 939 0045** East of Scotland (National Training Hub) Carnegie Conference & Events Centre, Dunfermline Learning Campus, KY11 8SJ. North of Scotland 7 Queen's Gardens, Aberdeen, AB15 4YD. West of Scotland Suite 2/3 2nd Floor, 48 W George St, Glasgow G2 1BP. **Company** [Home](https://www.sqmc.co.uk) [Training Courses](https://www.sqmc.co.uk/training) [Consultancy Services](https://www.sqmc.co.uk/consultancy) [About SQMC](https://www.sqmc.co.uk/about) [Contact SQMC](https://www.sqmc.co.uk/contact) [Terms & Conditions](https://www.sqmc.co.uk/terms-and-conditions) [Privacy Policy](https://www.sqmc.co.uk/news/privacy-policy) **Certified Courses** [ISO 9001 Lead Auditor](https://www.sqmc.co.uk/training/quality-assurance-courses/iso-9001-lead-auditor-training-course) [ISO 9001 Internal Auditor](https://www.sqmc.co.uk/training/quality-assurance-courses/iso-9001-internal-auditor-training-course) [ISO 14001 Internal Auditor](https://www.sqmc.co.uk/training/environmental-management-courses/iso-14001-internal-auditor-training-course) [ISO 45001 Internal Auditor](https://www.sqmc.co.uk/training/occupational-health-and-safety-courses/ohsas-18001-internal-auditor-training-course) [All Quality Management courses](https://www.sqmc.co.uk/training/quality-assurance-courses) [All Environmental courses](https://www.sqmc.co.uk/training/environmental-management-courses) [All Safety Management courses](https://www.sqmc.co.uk/training/occupational-health-and-safety-courses) [Verify a Certificate](https://www.sqmc.co.uk/verify) ![SQMC is an internationally accredited training institution.](https://www.sqmc.co.uk/hs-fs/hubfs/cqi-irca-approved-training-partner-white-small-sqmc.png?width=250&height=125&name=cqi-irca-approved-training-partner-white-small-sqmc.png "SQMC is an internationally accredited training institution.") ![Visit our stand (H-03) at the SEC Glasgow on 30 Sep/1 Oct 2026..](https://www.sqmc.co.uk/hs-fs/hubfs/scottish-engineering-expo-logo.png?width=300&height=64&name=scottish-engineering-expo-logo.png "Visit our stand (H-03) at the SEC Glasgow on 30 Sep/1 Oct 2026..") [Get LinkedIn with SQMC!](https://www.linkedin.com/company/the-scottish-quality-management-centre) [The latest tweets from our nest to yours!](https://twitter.com/QualityAuditor) [Follow us on Facebook...](https://www.facebook.com/qualityauditor) [Tune in to SQMC's YouTube channel...](https://www.youtube.com/user/AnchorQualitySystems) Copyright © SQMC Limited 2026 ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Communications", "url" : "https://www.sqmc.co.uk/news/author/admin" }, "dateModified" : "2025-03-19T14:08:40.682Z", "datePublished" : "2025-03-11T12:24:10.000Z", "headline" : "SQMC Quality Policy", "image" : [ "https://www.sqmc.co.uk/hubfs/blog-notice-featured-image.png" ], "mainEntityOfPage" : { "@id" : "https://www.sqmc.co.uk/news/quality-policy", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.sqmc.co.uk/hubfs/SQMC%20logo.webp" }, "name" : "SQMC Ltd" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.sqmc.co.uk/#org", "@type" : "EducationalOrganization", "address" : { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "Dunfermline", "addressRegion" : "Scotland", "postalCode" : "KY11 8UU", "streetAddress" : "Unit 3A, FlexSpace, Pitreavie Court, Pitreavie Business Park" }, "alternateName" : [ "SQMC", "The Scottish Quality Management Centre" ], "areaServed" : [ "Scotland", "United Kingdom", "Worldwide" ], "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : "GB", "availableLanguage" : [ "en-GB", "en" ], "contactType" : "Customer Service", "telephone" : "+44-333-939-0045" }, { "@type" : "ContactPoint", "areaServed" : [ "GB", "Europe", "Worldwide" ], "availableLanguage" : [ "en-GB", "en" ], "contactType" : "Sales", "url" : "https://www.sqmc.co.uk/#contact" } ], "description" : "The Scottish Quality Management Centre (SQMC) provides accredited ISO and QHSE training courses, consultancy, and auditing services across Scotland and online. 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