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Process Mapping

A 1-day practical workshop for Quality Managers, engineers, technical staff; as well as other industrial managers who would like a solid introduction to this useful planning tool.

Contents:

A mixture of lectures, and syndicate work, including:-

  • What does the term 'process mapping' mean?
  • Historical perspective on processes
  • What ISO 9000 says about processes
  • Establishing the purpose of a process.
  • What is a process?
  • Process managers, owners and operators
  • Who can benefit? What benefits are there?
  • How can we map processes? Why is it worth taking the time to process map?
  • Flowcharting -some basic info on how to draw flowcharts.
  • Deployment flowcharts
  • Interrelation of processes and sub-processes.
  • Expanding original process map to see where it sits in relation to other processes and what sub-processes it has.
  • Linking processes back to standards and benchmarks.
  • How to create procedures and work instructions from identified processes.
  • The structure of Management System documentation - and how it reflects the structure and interrelation of the processes in organisations
  • How to use Process Maps for continual improvement.